Repair & Return policy
Prior to returning any product to Senzors, you need to be issued a Returned Material Authorization (RMA) number. This number is assigned by Senzors' Customer Service personnel after filling out the return authorization form on this website. All packages with items being returned to Senzors, whether for repair, credit or some other reasons, must be marked with the RMA number on the outside of the return package. Also, please note the reason for return and whether for credit or repair.
Return for credit
Returns for credit have to be made within 15 days of receipt of merchandise. In returning a product for credit, you also have to be aware that Senzors is charging $200.00 restocking fee per lot of identical products. This charge tries to cover our expenses incurred when the product was first shipped to you (processed your PO, handled the product, packaged the product, wrote packing lists, invoiced...) and when we receive it back from you (update our database, restock the product, issue the credit memo, in some cases issue a check...)
Repair under warranty
Each product that is returned for repair under warranty has to be accompanied by a reasonably detailed description of the problem or difficulty experienced. Once received the product will be investigated in order to determine why the product does not comply with the specifications. This is an important step since any dysfunction that may occur in our manufacturing process has to be identified as early as possible, thus avoiding that other parts will be produced with the same default.
Repair not covered by warranty
If a product is returned and is not covered by our warranty (see our Sales terms & conditions for more details), the product will be evaluated in order to determine the cost and time needed for the repair. Repair costs typically range from 30% to 60% of the price of a new model, and include an additional 6 month warranty. Products which cannot be repaired are good for a 10% credit towards a new purchase.